What do I need to pick up my tickets?
The box office requires a photo ID, the credit card the tickets were ordered with, and the Ticketmaster confirmation number. Subscriber account number for BIB subscribers.
I have seats 2 and 4 – are they next to each other?
Yes. In the Citizens Opera House, seats are numbered even on the right, odd on the left, and consecutive hundreds in the middle.
Can you scan a screenshot of my ticket?
No, with Ticketmaster's implementation of SafeTix, which uses a rotating barcode, screenshots will not scan. Please ensure that you have your ticket pulled up via your Ticketmaster or Broadway in Boston app, or in your Apple or Google Wallet. Screenshots can still be helpful in remembering your seat locations once you've entered the building, but they will not scan at the door.
I have Mobile tickets. Do I need to do anything?
Please turn the brightness of your phone all the way up when scanning; you can download the Ticketmaster App for Android and iPhone.
How Do I purchase tickets on-line?
The only verified way to purchase tickets for all Broadway In Boston theatrical performances is through Ticketmaster.com. For Boston Ballet, the only verified ticket seller is the Boston Ballet website.
When is the Citizens Opera House Box Office open?
What tickets does the Citizens Opera House Box Office sell?
The Citizens Opera House box office sells tickets to all Citizens Opera House shows except Boston Ballet tickets when they are not in residence. When there is a Boston Ballet show at the Citizens Opera House, we sell tickets to that current production and upcoming Boston Ballet productions.
What forms of PAYMENT does the Citizens Opera House Box Office accept?
We accept Visa, Mastercard, American Express, Discover and cash. Note that credit cards must bear the name of the person purchasing the tickets.
What time do you START LETTING PEOPLE IN?
The lobbies are generally open to public 45 minutes before the advertised curtain time.
Can I bring my CELL PHONE into the theatre?
Cell phones are permitted in the theatre, but are required to be off during the performance.
Can I take PICTURES inside the theatre?
You can take pictures in the lobby, and in the theatre prior to the performance, but not during the show.
Can I bring my BAG inside the theatre?
All bags are subject to search. Only small purses or bags will be permitted inside. Bags larger than 22" x 14" x 9" will not be allowed in the theatre and will be required to be checked for a fee.
Are outside food & beverages allowed in the theatre?
Outside food and beverage, including leftovers and restaurant to-go bags, are not permitted. If food is required due to a medical condition, please ask a staff member to speak with a manager for an accommodation.
The Citizens Opera House Policies
All bags are subject to inspection before entering the Citizens Opera House. Coat check is available at every performance at a charge of $8 per coat, $5 per bag. Please note: all bags are subject to search, and only small purses or bags will be permitted inside. Bags larger than 22" x 14" x 9" including large backpacks, suitcases, etc. will not be allowed in the theatre and will be required to be checked.
We provide a pumping space in the Mezzanine for all people looking for a private space to pump. The rooms are located in the entrance to the women’s room in the Mezzanine level of the theater. If you need assistance, please ask an usher or manager for help.
For Boston Ballet tickets
For Ticketmaster tickets
For Citizens Opera House box office tickets
Please call (617) 259-3400 with the following information:
The box office will research the order and notify you that a location pass will be issued on the night of the performance. In all cases, a location pass will only be issued on the day of the performance, one hour before the show — no exceptions. For all other performances at the Citizens Opera House please contact your point of purchase.
Guests, including law enforcement personnel not present in an official capacity, are prohibited from bringing weapons into the venue. The Citizens Opera House does not provide weapon lockers. Weapons may not be checked in at the Guest Services kiosk. Weapons include, but are not limited to, the following:
Guests are prohibited from bringing banners, posters and signs into the venue that can disturb or impact the view of others. Guests found in possession of such items will be asked to remove it from the venue or dispose of it.
All bags are subject to search. Only small purses or bags will be permitted. Bags larger than 22" x 14" x 9" including large backpacks, suitcases, etc. will not be allowed in the theatre and will be required to be checked for a fee.
Outside food and beverage, including leftovers and restaurant to-go bags, are not permitted. If food is required due to a medical condition, please ask a staff member to speak with a manager for an accommodation.
Electric bikes or scooters are not able to be stored at the venue. If you are utilizing an electric bike or scooter for transportation, please find a secure location to secure it offsite while you attend the performance.