The House Staff is available to assist patrons with disabilities. Disability Access accommodations at the Citizens Bank Opera House include wheelchair seating, infrared assisted listening, Braille programs and large print programs.

Wheelchair Access

Wheelchair accessible (and companion) seats for Broadway In Boston shows are available through the Box Office or by calling Ticketmaster at 1 (800) 982–2787.

Wheelchair accessible (and companion) seats for Boston Ballet shows please call (617) 695–6955.

Accessible bathrooms are available by elevator access in the Lower Lobby and the Mezzanine Lobby.

Hard of Hearing

The theatre is equipped with an infrared sound enhancement system. Headsets are available at no extra charge in the main lobby. ASL and Open-Captioned performances are scheduled for most Broadway productions.

Please click here to purchase and for a full schedule of these performances.

Any additional questions please contact

The Citizens Bank Opera House offers three options for assisted listening device rentals which are compatible with our portable receiver. All options are located at coat check, free of charge with a valid ID.

Portable Display RF Receiver (216 MHz)

Product Overview

Offering high-performance FM audio and compatibility with mono or stereo headphones with Independent Volume Control.

HamiltonBuhl Headphones

Product Overview

Comfortable leatherette cushions, 3.5mm plug. Easy to use and best for those who require amplification of sound.

Ear Speaker

Product Overview

The ear speaker fits easily over the ear. This piece can also be used with hearing aids.


  • Easily cleaned (solid plastic speaker) Single ear clip that doesn’t mess up hair Strong volume output
  • Use with many of Listen’s receivers
  • The receiver’s antenna is built into the headphone cord Neck Loop

Neck Loop

Product Overview

The LA-166 Neck Loop from Listen Technologies provides a reliable and effective way for listeners with telecoil-equipped hearing aids and cochlear implants to utilize your assistive listening system. Each neck loop slips comfortably over the wearer’s neck and transmits the audio signal wirelessly to their t-coil device, leaving their hands free for added convenience.


  • Compatible with any telecoil-equipped hearing aid or cochlear implant
  • Works with any of Listen Technologies’ receivers for an integrated listening solution
  • Lightweight for comfort and convenience

Low Vision

Seating for patrons with low vision is available online at for all theatrical events or by visiting the Citizens Bank Opera House Box Office.

American Sign Language Interpreted Performances

During ASL Interpreted performances, qualified Interpreters convey the story, dialogue and other elements to patrons who are Deaf and Hard of Hearing. ASL section seats are available in the orchestra, permitting patrons to see both the stage and the Interpreters simultaneously.

For all non-theatrical and non-ballet performances, Patrons requiring interpreting services for concerts or events should contact the Citizens Bank Opera House at with the language of ASL Request in the subject of the email. Requests by ticket patrons are required at minimum 2 weeks prior to the show date.

During Open Captioned Performances, an electronic text display is placed to the side of the stage which shows what the performers are saying and singing while also describing any sound effects on stage for our Deaf and Hard of Hearing Patrons.

Click here for more information on Open Captioning services provided by C2Ne